| Q: Where are your lasers shipped from? Top |
| | A: | Our lasers are shipped directly from our facilities in Shanghai, China. |
| Q: How do I make a purchase? Top |
| | A: | To make a purchase, please follow the simple instructions below:
1. Choose the desired model and power output.
2. Type the desired quantity into the Quantity field box located in the Products page.
3. Click on the Add to Cart button.
4. Choose the desired payment method and check out. |
| Q: What are your shipping costs and policies? Top |
| | A: | Starphaser.com ships worldwide from our warehouse in Shanghai, China! Orders placed by phone, internet, or email will be shipped within 48 hours.
The shipping cost for the first item is $20.00. Each additional item is $5.00. All orders are shipped express mail and are guaranteed to arrive at your doorsteps within 9 business days. Most orders arrive between 4 to 6 business days. |
| Q: Can I track my package online? Top |
| | A: | Yes, after shipping out your order, a tracking number will be sent to you via email. If you do not receive a tracking number within 2 business days, please contact support@starphaser.com. They will gladly confirm your order and provide you with a tracking number. |
| Q: What are my payment options? Top |
| | A: | We take Paypal and credit card (Visa / Mastercard). |
| Q: How will I know if my order went through? Top |
| | A: | After making an order at Starphaser.com, check your email to see if you have received a confirmation email. If it has been some time and you still have not received any emails, please contact support@starphaser.com to confirm your order. |
| Q: Is there a warranty on your products? Top |
| | A: | We guarantee all lasers to be free from defects in manufacture and workmanship for a period of 3 months. If you have any problems with your laser within this warranty period, send it back to us and we will send a brand new replacement back with no questions asked. The only exception is if we discover evidence that the laser has been misused or disassembled. To make a claim, please contact support@starphaser.com. |
| Q: Is there a return policy? Top |
| | A: | Yes, if you are not satisfied with our product within 7 days of receiving it, you can return it for a full refund minus all shipping costs. For further information regarding the exact procedures, please contact support@starphaser.com . Do not return any products without prior notification. |
| Q: Do your lasers come with batteries? Top |
| | A: | No, due to international shipping regulations, we are unable to ship batteries with your laser unit. After receiving your laser product, please insert the two AAA batteries (negative end first) into the back end of your laser unit. Turn your laser pointer on by pressing the on/off button located on the side of the laser casing. |
| Q: Are your lasers dangerous? Top |
| | A: | Every laser can be potentially dangerous if misused or abused. Laser pointers are not toys and should not be used without precaution and safety equipment. Please keep laser pointers away from children. Do not shine the laser at any person or vehicle. Shinning your laser at an aircraft is considered a felony in the United States. |
| Q: What if I have a questions not listed on the FAQ? Top |
| | A: | For further questions or inquiries, please email us at support@starphaser.com. |
